Question 1

Shipping

Accepted Answer

Natural Earth Eco Clothing postage prices are calculated automatically by their weight. To give you an idea a long sleeved t-shirt weights around 160-200g, a dress 350-450g and a baby hat 90g
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United Kingdom
United Kingdom includes Northern Ireland, Isle of Man, Isle of Wight, Channel Islands
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Standard delivery
Delivery is by Royal Mail second class  under 2kg and by Parcelforce over 2kg and both require a signature on delivery. We aim to dispatch your order within 2 working days of receipt. Standard delivery typically takes up to 10 working days. 
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UK Standard Delivery up to 2kg  £4.00
over 2kg £8.00
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First class delivery
Delivery is by Royal Mail first class and requires a signature on delivery. We aim to dispatch your order within 1-2 working days of receipt. First class delivery typically takes 3-5 working days. 
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UK First Class Delivery up to 1kg   £5.00
Over 1kg £6.50 
Over 2kg £13
Please Note Deliveries to the Highlands of Scotland, to Northern Ireland, Channel Islands or Isle of Man can take an extra 2 working days. 
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Overseas
We use Royal Mail signed for service and using their delivery times quoted, we aim to deliver to Europe within 7-10 working days and worldwide within 10-14 working days.
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Europe
Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria , Canary Islands, Corsica ,Croatia, Cyprus, Czech Republic, Denmark, Estonia,  Faero  Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira Monaco, Malta ,Moldova Montenegro Netherlands Norway Poland Vatican City State, Portugal ,Romania Russia, San Marino, Serbia, Slovakia , Slovenia, Spain Sweden Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan
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Up to 500g  £11
500g- 1kg £13
1kg-2kg £17​
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Zone 1
North America, South America, Africa, the Middle East, the Far East and South East Asia.​
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Up to 500g  £13 ​
500g- 1kg £18
1kg-2kg £24
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Zone 2
Singapore, Australia, New Zealand and other places not in Europe and Zone 1
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Up to 500g  £14
500g- 1kg £19
1kg-2kg £25
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Please Note Our delivery times do not account for delays in customs. Parcels can be held in customs, resulting in a delivery that may take longer than quoted. Natural Earth Eco Clothing can not be responsible for how long parcels are held in customs. You may have to pay duty and VAT when the goods are delivered and also the carrier may charge you an admin fee for customs clearance.

Question 2

Returns & refunds

Accepted Answer

If you are not satisfied with the fit, style or quality of a product when it arrives, you can return it within 14 days of receipt. We will give you back the amount you paid for the item. We pride ourselves on offering friendly, personal customer service and aim to make returns as easy as possible. Please note, as many of our products are made by hand, slight variations in size, colour or print are normal. You also have the right to cancel your purchase entirely if you let us know in writing within 14 days of receipt and return all the items. If you cancel your purchase in this way under the Consumer Contracts Regulations, we will refund your total purchase amount.
 
 How to return
Wrap the unused item securely in its original package with original labels intact. Complete the Returns Form supplied with your delivery and enclose in the package. Can't find the Returns Form? You can download a new Returns Form here or request one from us by email. Please quote your order number. We appreciate any feedback that you may have about a product, so please be sure to tell us why you are returning it.
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If you are returning an item because there is a problem with it – i.e.it is faulty, we will refund the return postage. Otherwise the return postage is your responsibility.
If you need any assistance, contact us by email at hello@naturalearthecoclothing.com
 
 UK returns by Royal Mail
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference until you have received your refund. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot process a refund if we do not receive the returned item. Please send all returns to the address provided on the Returns Form.

Shipping Policy

Shipping

Returns &amp; refunds

Returns & refunds